Our Refund and Returns Policy

In order to receive a refund the item must be sent to us within 30 days of purchase with information about why the item is being returned. If more than 30 days please contact us before shipping an item back. The returned item must be unused and in the same condition that you received it in order to receive a refund. It must also be returned with the original packaging.

Non-returnable items:

  • Gift cards
  • Downloaded products
  • Clothes that appear to have been worn

To complete your return, we require the return to include the original packing slip along with your email address. Please do not send your purchase back to the shipping address. Return items to:

The Crafts Mart
PO Box 770034
Winter Garden, Florida 34777

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval of your refund.

When approved your refund will be processed, and a credit will automatically be applied to your credit card or original other method of payment, within five business days.

Questions about your refund?

If you haven’t received a refund before contacting us first check your bank account again or contact your credit card company, it may take some time before your refund is officially posted. Also please contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund, please contact us at:

thecraftsmart@mail.com with “RETURN” in the subject line

Return Instructions

To return your product, you should mail your product to:

The Crafts Mart
PO Box 770034
Winter Garden, Florida 34777

Postage prepaid. Original shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning items, you should use a trackable shipping service and purchase shipping insurance, otherwise we can’t guarantee that we will receive your returned item .

Contact us at thecraftsmart@mail.com for questions related to your refunds and returns.

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